You can also take up individual programs that are part of the course as mentioned above. They might walk you into a room with several interviewers, just to see how you respond to pressure from groups. It might have something to do with a ‘right fit’ test for the job. If you get the job, you’re going to be walking into unknown situations every day for years. The U.S. Bureau of Labor Statistics suggests this minimum requirement. You can break into the field with just a few computer courses, but like many careers, the more you know the better your odds of getting hired.

You don’t need a degree in computer science to enjoy a career in IT. You can be on the front line of IT as the help desk or technical support specialist. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others.

Job Descriptions by Industry

Engineers and product managers will start turning to you when they have questions or suggestions about constructing the product, and they will eventually want to hire you full-time. You will get nervous the first time you will do this, but you will be pleasantly delighted to discover that the engineers on the other side were eager to assist. You’ll position yourself as a trustworthy customer specialist due to this. Lead a hackathon team and submit your team’s work to the firm to get name recognition.

  • You know they’ve read your cover letter and resume, and they’ve researched you online.
  • Let your words speak for you, not fancy fonts, graphics, or colors.
  • If you’re unsure where to start, the basics can be a good place to turn to.
  • That cross pollination of sorts can be a ladder for you as you look to move forward in your career.
  • Professionals who are just starting out are often the first point of contact between a user and an IT department.

First, you will seek your manager’s assistance in learning how to repair minor flaws that you will discover, which resulted in dedicated pair programming time. Following that, you will request modest feature projects with your team’s developers to continue honing your programming abilities. You will need to seek a way to become engaged with our Support Triage team while still in customer support. That team’s job is to evaluate incoming problem complaints and transmit them to engineering. Although it isn’t an official post, you will see that they will overburden and offer your assistance. To enhance your learning, attend peer-led training or engage in a mentoring program if your firm already has a strong learning culture.

What can you gain from becoming a help desk technician?

If you like to solve technical issues and work with people, then help desk technician may be a good next step for you. You will be able to help the team by researching problems, but you will also have the help desk engineer opportunity to learn more about our bug process, test out new tools, and speak with engineers. You will earn a reputation for producing well-researched and comprehensive bug reports due to your effort.

You’ll get a solid foundation in the technology and customer service skills. From there you can continue with other CompTIA certifications or move into more vendor specific certification programs. Microsoft, Cisco, Apple, and Linux all have certification programs that are highly valued in the IT world.

IT Helpdesk engineer Job Description Template

Just like with any career, those working the IT help desk will get better at this skill, eventually expanding their vocabulary for a non-technical audience. “Luckily, these challenges got easier with time and practice,” Ferdinando says. Many of them won’t be familiar with technology terms that are common for tech pros—and that can add an element of difficulty to the job.

how to become it help desk

However, this stage in the pipeline may be a suitable fit for individuals who want to go into full-time software engineering employment. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498.

March 10, 2022

7 IT Career Paths and How to Get Started in 2023

You can also take up individual programs that are part of the course as mentioned above. They might walk you into a room with several interviewers, […]